Return Policy

·        All our products go through an extensive quality control prior to shipping, however, if you find a problem with our merchandise please refer to the following guidelines.

·        All return should be accompanied by an order confirmation number. Please email the order number, items you wish to return, and the reason for the return. Unauthorized returns will not be processed.

·        For proper handling of the return, clearly mark the order confirmation number on the package, and please include the copy of the email from vianovacollection.com with the return authorization. 

·        Unless an order confirmation number is requested within 3 business days after the receipt of the merchandise, and the return items are postmarked within 3 business days from the receipt of the order confirmation number, return will not be processed and no credit will be issued under any circumstances.

·         We will issue a credit (store credit only) for defective or damaged merchandise. The original shipping charge and return shipping cost are not covered under this policy. The customer is responsible for return shipping cost of any retured item. 

·         All sales are final on promotional, sales (including closeouts), and special ordered items.

·         All returns must be in original condition including damaged or defective items. The credit will not be issued to the return items that has been used and without the complete original packaging materials as they have to be discarded.

·         We are not liable for merchandise damaged during transportation. The UPS shipping charge includes insurance that covers damage or loss during transportation, and the claim must be filed with UPS.